Real Results. Proven Performance. Trusted by Healthcare and Legal Leaders.
At Zenexa Infotech, our solutions deliver measurable improvements in operational efficiency, compliance, and outcomes. Explore how we’ve helped leading organizations overcome critical challenges in medical record retrieval, eligibility verification, claims processing, and more.
✅ Case Study 1: Reducing Medical Record Retrieval Time by 40% for a National Health Plan
Client: A leading U.S.-based health insurance provider
Services Used: Medical Record Retrieval & Provider Outreach
Challenge:
During peak HEDIS and risk adjustment seasons, the client experienced long turnaround times and low response rates from providers. Their internal teams were overwhelmed with manual follow-ups, affecting reporting deadlines.
Solution:
Zenexa deployed a dedicated retrieval and outreach team, integrated a secure tracking platform, and implemented provider-specific follow-up protocols to streamline the process.
Results:
40% reduction in average retrieval time (from 15 to 9 days)
98% provider response rate on first request
Coordination with 600+ providers nationwide
Full HIPAA compliance with digital audit trails
Client Feedback:
"Zenexa transformed our retrieval workflow — it became predictable, transparent, and scalable."
✅ Case Study 2: Increasing Clean Claim Rates by 25% for a Multi-Specialty Provider Group
Client: A large outpatient healthcare group with 50+ locations
Services Used: Eligibility & Benefits Verification + Claims Management Support
Challenge:
High claim denial rates due to inaccurate eligibility data were impacting revenue and patient satisfaction. The client’s front-desk team lacked resources for real-time verification.
Solution:
Zenexa integrated real-time eligibility verification into the client’s intake workflow, ensuring insurance coverage, deductibles, and pre-authorization checks were completed before each appointment.
Results:
25% increase in clean claim rate within 60 days
30% drop in denials linked to eligibility errors
Faster patient check-ins and improved experience
Better documentation for payer audits
Client Feedback:
"Zenexa feels like an extension of our in-house team. We stopped losing revenue to preventable errors."
✅ Case Study 3: Enabling 100% Record Accuracy for Legal Discovery at a National Law Firm
Client: A top U.S. litigation firm focused on personal injury and insurance cases
Services Used: Medical Record Retrieval + Document Indexing
Challenge:
The firm faced delays in legal proceedings due to incomplete or disorganized medical records, affecting case outcomes and client satisfaction.
Solution:
Zenexa managed all provider communications, retrieved complete documentation, and indexed files by provider, treatment type, and date. Custom metadata tagging supported fast case preparation.
Results:
100% record accuracy across 400+ cases
70% reduction in document preparation time
Zero compliance violations or data breaches
Digitally delivered, court-ready files
Client Feedback:
"Zenexa gave us full confidence to move faster and win more cases with every record in place."
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